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simply fit board

I bought a simply fit board about 4 months ago and I like it but it has cracked in the middle. I have followed the proper use of the board using the videos.

Am I able to get a free replacement?

I weigh approximately 140 pounds and do not see why the board would have cracked already. I do not have my receipt

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how do I keep my board from moving across my floor or turning me in circles

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Questions 2